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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

James Stegall

August 1, 2023

5  out of  5 rating by James Stegall
"Excellent and very friendly service, a pleasure to work with."

Nancy Benetich

July 28, 2023

5  out of  5 rating by Nancy Benetich
"We have had life insurance with State Farm for a long time. We needed to lower our auto and homeowners policy rates and called and spoke to Anna. I can't tell you how nice it was to be able to talk to a person at their office without having to go through an answering service. Anna is the best she got our rates down and explained things to me in a way I understood. We feel very comfortable using them for all of our insurance needs."

Anke White

June 28, 2023

5  out of  5 rating by Anke White
"Love working with Heidi Doumas Office. Anna is always very helpful and responsive to ALL my needs. Can't ask for a better agent."

Mitch McAda

June 28, 2023

5  out of  5 rating by Mitch McAda
"AJ was great!!!"

Jana Fox

June 27, 2023

5  out of  5 rating by Jana Fox
"State Farm saved me nearly 70.00 on my two vehicles. They were quick an courteous over the phone an had me with insurance cards within minutes of paying my monthly premiums. Thank you State Farm"

Randy Humphrey

June 15, 2023

5  out of  5 rating by Randy Humphrey
"Staff is always professional and knowledgeable. Always eager to assist whatever the problem."

Diana Farris

June 8, 2023

5  out of  5 rating by Diana Farris
"I have been with Heidi Douma - State Farm Insurance for over 15 years. They offer High Quality Customer Service and Excellent Professionalism. The Staff are not only Knowledgeable, Easy-to-Work-With; but are Exceptionally Personable. Those qualities are extremely rare in this day in age."

Coleen O'Donnell

June 8, 2023

5  out of  5 rating by Coleen O'Donnell
"This is definitely worth sharing 😊 I called State Farm to tell them that I have moved. I have been with State Farm forever. Taygan was the one who answered my call. She was absolutely amazing. It was so refreshing to hear how she professionally took care of me. Wonderful on the phone. This is the reason I have stayed on with State Farm because of employees like Taygon🥰"

Brian Knight

June 5, 2023

5  out of  5 rating by Brian Knight
"Great service. My agent, AJ was super helpful and the RV rates are great."

Kelsey Fillmon

June 5, 2023

5  out of  5 rating by Kelsey Fillmon
"Our last insurance company canceled our policy without letting us know, so we called State Farm. Taygan was our representative and she worked extremely hard to help us find the best policies and rates. This is the best customer service I’ve ever had and was very pleased with our rates. Definitely reach out if you’re looking to switch insurance companies!"

Sheila Perales (Sheila)

May 31, 2023

5  out of  5 rating by Sheila Perales (Sheila)
"Mercedes was very helpful! Excellent customer service!"

Jane-Marie Kopycinski

May 30, 2023

5  out of  5 rating by Jane-Marie Kopycinski
"Mercedes was able to assist quickly and was very helpful"

Nancy Southard

May 22, 2023

5  out of  5 rating by Nancy Southard
"Although we live in Abilene we prefer this San Angelo office. The staff have always been friendly and very helpful."

Matthew Rector

May 12, 2023

5  out of  5 rating by Matthew Rector
"Thank you very helpful."

Melba King

April 25, 2023

5  out of  5 rating by Melba King
"All caring individuals."


April 25, 2023

5  out of  5 rating by Cole
"Wonderful customer service!"

Cassie McKinney

April 18, 2023

5  out of  5 rating by Cassie McKinney
"I’ve been with Statefarm in Kansas for many years. We are moving to Texas here soon and I was able to get my new policy set up with Taygan over the phone. She was extremely helpful, friendly and had my policy set up quickly. Happy to have found a great agent and office."

Nancy Ziegler

April 13, 2023

5  out of  5 rating by Nancy Ziegler
"We are extremely happy with Mercedes. She is professional but also down to earth and a joy to talk to and work with for our insurance needs! Everyone in the office is always so friendly and helpful."

Chuck Watson

March 28, 2023

5  out of  5 rating by Chuck Watson
"AJ did a great job renewing my policy with changes we discussed. Very easy and uneventful."

Vincent Pointe

March 27, 2023

5  out of  5 rating by Vincent Pointe
"They get back with you promptly when you email, plus they help with any issues be it logging in online to finding new quotes. AJ is very helpful and courteous, and I can see why this office is doing as great as they are with competent staff like AJ."

Barbara Jackson

March 27, 2023

5  out of  5 rating by Barbara Jackson
"It was great to see extended State Farm Family, they greet you as soon as you walk in the door, answer any questions you have, our experience with them for many years has always been exceptional and always welcoming. Thank you all for being there anytime we need you!!"

gayla paredez

March 23, 2023

5  out of  5 rating by gayla paredez
"Very friendly & nice group of people! They treat you like family!"


March 22, 2023

5  out of  5 rating by Elizabeth KUYKENDALL
"This agency has been exceptional and professional. I would recommend them to anyone."

vickie smith

March 17, 2023

5  out of  5 rating by vickie smith
"I very satisfied with State farm. They have a great customer service staff."

mike tounget

March 13, 2023

5  out of  5 rating by mike tounget
"Great agent to do business with. Friendly and helpful. Thanks Heidi and Anna."