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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Torres

August 7, 2026

5  out of  5
rating by Jessica Torres
"I was recently shopping around for new auto and homeowners insurance and had reached out to three different companies. Two never responded, and the third never returned my call. I was then recommended to contact Heidi Douma's office, so I sent a quick email requesting a quote. To my surprise, I received a phone call within the hour!

Anna was the one who assisted me, and she was absolutely amazing. She answered every question I had and made me feel like I had known her for years. One thing that really stood out was how personable she was. Instead of long periods of silence while she was working on my quote, she kept the conversation going, making the entire process comfortable and enjoyable.

She made the transition from my previous insurance company seamless and stress-free. I also had the opportunity to meet both Anna and Heidi in person, and they were just as friendly and welcoming as they were over the phone.

Excellent customer service is hard to find these days, and this office truly goes above and beyond. I'm so glad I made the switch and would highly recommend Heidi Douma's office to anyone looking for auto or homeowners insurance!"
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Ana Hill

August 5, 2026

5  out of  5
rating by Ana Hill
"Angelica treated me with great respect, listened, addressed my concerns, very professional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience with Angelica. Providing professional, attentive service is what we strive for, and we're so glad she made your experience a positive one. We truly appreciate your feedback and look forward to serving you again!"
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Russell Root

July 31, 2026

5  out of  5
rating by Russell Root
"Great they called and quoted my the lowest with more coverage then any over else"
We responded:
"Thank you for leaving us a review! We’re glad we were able to get you a quote that came in as the lowest option while still providing great coverage. We truly appreciate you choosing us, and we’re here if you need anything in the future."
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Gabriel Vargas

July 31, 2026

5  out of  5
rating by Gabriel Vargas
"I had a excellent experience with Anna‼️ She was extremely helpful and patient. I will recommend Anna to anyone that needs assistance."
We responded:
"Thanks so much for the wonderful review! We’re thrilled to hear you had an excellent experience with Anna. She’ll be happy to know her helpfulness and patience made a difference. We truly appreciate your recommendation!"
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shawn pennington

July 21, 2026

5  out of  5
rating by shawn pennington
"Anna was wonderful to deal with best agent in town - Always is available for question and can resolve insurance problem"
We responded:
"Thank you for your review! We're so happy you had a great experience, and we look forward to helping you with all your insurance needs."
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Tyrece Radford

July 14, 2026

5  out of  5
rating by Tyrece Radford
"Amazing!!!!"
We responded:
"Thank you so much! We’re thrilled you had an amazing experience. We can’t wait to serve you again!"
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Vik Rosales

July 8, 2026

5  out of  5
rating by Vik Rosales
"Ruby was so helpful. Especially since this was my first time finding car insurance on my own! She was so sweet and walked me through every step!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Ruby was so helpful—especially since it was your first time finding car insurance on your own. She’ll be so happy to know you felt supported and walked through every step. Thanks again for trusting us!"
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FM MR

June 29, 2026

5  out of  5
rating by FM MR
"Great, came for the competitive policies prices, stayed for their professionalism and friendliness!"
We responded:
"Thanks so much for your review! We’re thrilled you chose us for our competitive pricing—and even happier that you stayed because of our team’s professionalism and friendliness. We really appreciate your support look forward to serving you again in the future."
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kyra Lewis

June 24, 2026

5  out of  5
rating by kyra Lewis
"Angelica in Heidi’s office was so helpful, kind and she made my decision to go with State Farm so easy!"
We responded:
"Hi Kyra, thank you for the great review! We’re so glad you had a positive experience and found the process easy. We truly appreciate your trust in our office, and we’re here whenever you need us."
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Nathan Thompson

June 19, 2026

5  out of  5
rating by Nathan Thompson
"Great customer service and gave me the hook up with a plan 👍🏼"
We responded:
"Thank you for your review! We’re glad you received great customer service and that our team was able to recommend the right plan for you. We truly appreciate your support and look forward to serving you again."
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Rosalinda Galindo

June 10, 2026

5  out of  5
rating by Rosalinda Galindo
"Anessa is amazing! She will always figure it out."
We responded:
"Thank you so much for the kind words! We’re thrilled to hear about your experience with Anessa—she genuinely enjoys helping people and always goes the extra mile to find a solution. We truly appreciate your support—please don’t hesitate to reach out anytime you need help."
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Janae Zuniga

June 8, 2026

5  out of  5
rating by Janae Zuniga
"Ruby was great! She answered all questions, followed up and went above and beyond! Highly recommend."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear Ruby was great—answering all your questions, following up, and going above and beyond. We truly appreciate your recommendation and look forward to serving you again!"
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Gabriela Munoz Ortiz

June 2, 2026

5  out of  5
rating by Gabriela Munoz Ortiz
"Ruby from the Heidi Douma State Farm Insurance Agency was of great help!! She made the process feel easy and even reached out to my former agent out of state for me. Thank you!"
We responded:
"Thank you so much for your wonderful review! We're so glad to hear Ruby was such a help and made everything feel easy for you. We truly appreciate your trust in our office—please don’t hesitate to reach out anytime."
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Rebecca Accardi

June 1, 2026

5  out of  5
rating by Rebecca Accardi
"I had the pleasure of doing business today with Anna! She’s an amazing asset to your company! She went above and beyond with her customer experience today and really made me feel seen and appreciated as a customer of State Farm"
We responded:
"Thank you so much for your kind words! We’re really grateful you took the time to share your experience. I’m so happy to hear that Anna made you feel seen and appreciated—she truly cares about giving great customer service and going above and beyond. We’ll be sure to pass along your feedback to her. Thank you again for choosing State Farm—we appreciate you!"
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Rebecca Lynn

June 1, 2026

5  out of  5
rating by Rebecca Lynn
"Anna and Ruby are the best agents I’ve ever worked with! They went above and beyond for me. I highly recommend them ! Thank you so much ladies!"
We responded:
"Thank you so much for taking the time to leave such an awesome review! We’re thrilled to hear that Anna and Ruby went above and beyond for you and that you’d highly recommend them. We’re so happy you're part of our State Farm family—we’re always here if you need anything."
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Carla

May 29, 2026

5  out of  5
rating by Carla
"State Farm was the most knowledgeable and easy to work with insurance that I talked to. I got the best coverage also for the best price for home and auto. Angelica worked it all out for me and made sure I understood every detail. I highly recommend them!"
We responded:
"We truly appreciate your kind words! It’s great to hear that Angelica was knowledgeable, made the process simple, and took the time to explain everything clearly. We’re also happy you found the right coverage for both home and auto insurance at a great price. Thank you for recommending our office—we’re honored to help!"
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Troy Johnston

May 29, 2026

5  out of  5
rating by Troy Johnston
"Very friendly, knowledgeable and very helpful. Would recommend Angelica 10/10."
We responded:
"Thank you for the wonderful review! We’re so happy to hear Angelica was friendly, knowledgeable, and helpful—and that you’d recommend her 10/10. We truly appreciate your support!"
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The Massinator

May 27, 2026

5  out of  5
rating by The Massinator
"The wonderful woman I talked to was Ruby, and she helped me out tremendously and was extremely nice and helpful. I got a really good price for both Auto and Renters insurance, which while covering what I need, it is half the price of my previous insurance. 100% recommend getting these guys, and I'd personally ask for Ruby if I was you. You wouldn't regret it."
We responded:
"Thank you so much for the amazing review. We’re truly glad Ruby was able to help you out and make the process so easy—especially with getting you great coverage for both Auto and Renters at about half the price of what you were paying before. We really appreciate your recommendation, and we’ll definitely make sure Ruby sees this. If you ever need anything, we’re here for you anytime!"
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Carissa Bailey

May 14, 2026

5  out of  5
rating by Carissa Bailey
"Wonderful people! Anessa helped me. She was very patient and kind. Professional and still sweet! The price was better than I found anywhere else with similar coverages. Overall 10 out 10 would recommend! I will be brining my other vehicles and home to Douma State Farm!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anessa provided you with patient, professional, and friendly service. It means a lot to us that you found our pricing competitive and that you’d recommend us. We look forward to helping you with your other vehicles and home insurance needs at Heidi Douma State Farm!"
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Luis Garcia

May 1, 2026

5  out of  5
rating by Luis Garcia
"I enjoyed speaking to your employees they were very curtious and very helping explaining everything to me about the ins.I've known Mr Villarreal for a long time My wife Janie worked with his wife & Mike Persona Janie's son use to work with them also."
We responded:
"Thank you so much for leaving us a review! We're so glad you had a good experience, and we were able to help. If there is anything else we can do, please don't hesitate to reach out."
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James Cleveland

April 25, 2026

5  out of  5
rating by James Cleveland
"Very professional and helpful. Went the extra mile to make sure I understood my policy coverage and to get me the coverage I needed. Made me feel like I wasn't just a number."
We responded:
"Thank you so much! We're so glad we could help clarify your policy coverage and find the right protection for you. Making sure you feel valued and understood is very important to us. If you ever have any more questions or need assistance, please don't hesitate to reach out!"
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kathy hatfield

April 24, 2026

5  out of  5
rating by kathy hatfield
"Ruby was such a joy to talk with, she gave me the quote for my auto insurance and made a drastic change in premiums I was currently paying! She was very friendly and I think she represented State Farm as one of the best costumer representatives in their firm!"
We responded:
"Thank you for your positive feedback! We’re delighted to hear that Ruby provided you with excellent service and was able to help reduce your auto insurance premiums. She takes great pride in representing State Farm and ensuring our customers receive the best possible experience. We appreciate your kind words and look forward to assisting you in the future."
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Rafael Alfonso Loya perea

April 23, 2026

5  out of  5
rating by Rafael Alfonso Loya perea
"gracias a Angelica por su excelente servicio me ayudó mucho en el presupuesto para mi seguro de vida me encantó su trato hace un excelente trabajo gracias"
We responded:
"¡Muchísimas gracias por sus amables palabras! Nos alegra enormemente saber que Angelica le brindó un servicio excelente y pudo asistirlo de manera eficaz con su cotización de seguro de vida. Nos aseguraremos de hacerle llegar sus elogios. Si necesita cualquier otra asistencia, ¡por favor no dude en contactarnos!"
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Kendra Martinez

April 20, 2026

5  out of  5
rating by Kendra Martinez
"Ruby was so helpful while getting an auto quote! Very compassionate with my situation. Literal life saver 💖"
We responded:
"Thank you for your heartfelt feedback! We're glad to hear that Ruby was able to assist you with compassion and support during your auto quote process. Your kind words mean a lot to us, and we're honored to be here for you whenever you need us."
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Emma Jean Lawdermilk

April 20, 2026

5  out of  5
rating by Emma Jean Lawdermilk
"The team at State Farm is great! Anna is very knowledgeable and very thorough about providing information for my insurance needs"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna and the team provided you with knowledgeable and thorough service. We appreciate your trust in us for your insurance needs and look forward to continuing to assist you!"