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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dario Ramirez

September 1, 2026

5  out of  5
rating by Dario Ramirez
"Gave me an excellent quote and I took it very professional I would recommend them to everyone"
We responded:
"Thank you so much for the wonderful review and recommendation! We’re thrilled to hear you had a great experience and found our team professional and helpful. We truly appreciate your trust in us and look forward to being here for all your insurance needs!"
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Richard Guerrero

August 31, 2026

5  out of  5
rating by Richard Guerrero
"I call Heidi Douma State Farm Insurance and Anessa answer the phone she was very professional courteous and diligent and answer my question. Thanks Sincerely Mr.Guerrero"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Anessa provided you with professional, courteous, and diligent service. We appreciate you and look forward to assisting you again in the future."
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Maria Lozada

August 31, 2026

5  out of  5
rating by Maria Lozada
"I love the customer service at State Farm- Heidi Douma agency. Anytime I need a quote, explanation on policy, or any questions on insurance, whether it is home, auto, life, etc., they are always quickly to respond. I want to especially thank Anna Smith who has never failed to answer my questions and has been so patient with me. She even checks on me occasionally to see if my insurance needs are being met and to ask if there is anything they can do to provide me with the optimum service. I am a very satisfied and secure customer knowing I have State Farm-Heidi Douma agency as my insurance provider. Thank you."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear you love the customer service at our office and we truly appreciate your kind words about Anna—she’ll be so happy to know she’s made a positive impact. We’re always here to help in any way we can, and we thank you again for your loyalty. We look forward to continuing to serve you."
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Gregory Hubbard

August 28, 2026

5  out of  5
rating by Gregory Hubbard
"Great Insurance Company"
We responded:
"Thank you so much! We’re glad you’re pleased with our office. We appreciate your feedback and your support all these years."
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Laura Cordell

August 27, 2026

5  out of  5
rating by Laura Cordell
"I thought they were a great help. The quote was just what I was looking for. Angelica was such a great help."
We responded:
"Thank you so much for your review! We’re thrilled to hear Angelica was such a great help and that the quote was exactly what you were looking for. If there is anything else we can do for you, we're always here to help."
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Mary Williams

August 24, 2026

5  out of  5
rating by Mary Williams
"I switched car insurance to State Farm. I am pleased with Anna's knowledge, expertise & professionalism."
We responded:
"Thank you for your review! We’re so happy Anna’s knowledge and professionalism helped you make the switch to our office. We’re grateful for the opportunity to serve you."
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Azul Rivera

August 22, 2026

5  out of  5
rating by Azul Rivera
"I had such a great experience with them!! Anessa was very kind and understanding, providing me with great service!!✨✨✨10/10 would 100% recommend."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear you had such a great experience and that Anessa provided you with excellent service. Your 10/10 recommendation means a lot to us—thank you!"
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Jacob Patterson

August 19, 2026

5  out of  5
rating by Jacob Patterson
"Good customer service"
We responded:
"Thanks for the great review! We’re so happy you found our pricing competitive. We appreciate you choosing our office!"
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Joel Gallegos

August 19, 2026

5  out of  5
rating by Joel Gallegos
"I had a very great experience with Anna helping me out and making everything as easy as possible! Highly recommend."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with Anna and that she made everything easy for you. We truly appreciate your recommendation!"
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Jessica Torres

August 7, 2026

5  out of  5
rating by Jessica Torres
"I was recently shopping around for new auto and homeowners insurance and had reached out to three different companies. Two never responded, and the third never returned my call. I was then recommended to contact Heidi Douma's office, so I sent a quick email requesting a quote. To my surprise, I received a phone call within the hour!

Anna was the one who assisted me, and she was absolutely amazing. She answered every question I had and made me feel like I had known her for years. One thing that really stood out was how personable she was. Instead of long periods of silence while she was working on my quote, she kept the conversation going, making the entire process comfortable and enjoyable.

She made the transition from my previous insurance company seamless and stress-free. I also had the opportunity to meet both Anna and Heidi in person, and they were just as friendly and welcoming as they were over the phone.

Excellent customer service is hard to find these days, and this office truly goes above and beyond. I'm so glad I made the switch and would highly recommend Heidi Douma's office to anyone looking for auto or homeowners insurance!"
We responded:
"Aww, thank you so much for taking the time to share this with us! We’re so glad you kept searching and found your way to our office. We really enjoyed visiting with you, and Anna will be thrilled to hear your kind words and how much you appreciated her help. We truly value your trust and genuinely appreciate your recommendation. It means the world to us!"
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Ana Hill

August 5, 2026

5  out of  5
rating by Ana Hill
"Angelica treated me with great respect, listened, addressed my concerns, very professional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience with Angelica. Providing professional, attentive service is what we strive for, and we're so glad she made your experience a positive one. We truly appreciate your feedback and look forward to serving you again!"
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Russell Root

July 31, 2026

5  out of  5
rating by Russell Root
"Great they called and quoted my the lowest with more coverage then any over else"
We responded:
"Thank you for leaving us a review! We’re glad we were able to get you a quote that came in as the lowest option while still providing great coverage. We truly appreciate you choosing us, and we’re here if you need anything in the future."
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Gabriel Vargas

July 31, 2026

5  out of  5
rating by Gabriel Vargas
"I had a excellent experience with Anna‼️ She was extremely helpful and patient. I will recommend Anna to anyone that needs assistance."
We responded:
"Thanks so much for the wonderful review! We’re thrilled to hear you had an excellent experience with Anna. She’ll be happy to know her helpfulness and patience made a difference. We truly appreciate your recommendation!"
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shawn pennington

July 21, 2026

5  out of  5
rating by shawn pennington
"Anna was wonderful to deal with best agent in town - Always is available for question and can resolve insurance problem"
We responded:
"Thank you for your review! We're so happy you had a great experience, and we look forward to helping you with all your insurance needs."
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Tyrece Radford

July 14, 2026

5  out of  5
rating by Tyrece Radford
"Amazing!!!!"
We responded:
"Thank you so much! We’re thrilled you had an amazing experience. We can’t wait to serve you again!"
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Vik Rosales

July 8, 2026

5  out of  5
rating by Vik Rosales
"Ruby was so helpful. Especially since this was my first time finding car insurance on my own! She was so sweet and walked me through every step!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Ruby was so helpful—especially since it was your first time finding car insurance on your own. She’ll be so happy to know you felt supported and walked through every step. Thanks again for trusting us!"
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FM MR

June 29, 2026

5  out of  5
rating by FM MR
"Great, came for the competitive policies prices, stayed for their professionalism and friendliness!"
We responded:
"Thanks so much for your review! We’re thrilled you chose us for our competitive pricing—and even happier that you stayed because of our team’s professionalism and friendliness. We really appreciate your support look forward to serving you again in the future."
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kyra Lewis

June 24, 2026

5  out of  5
rating by kyra Lewis
"Angelica in Heidi’s office was so helpful, kind and she made my decision to go with State Farm so easy!"
We responded:
"Hi Kyra, thank you for the great review! We’re so glad you had a positive experience and found the process easy. We truly appreciate your trust in our office, and we’re here whenever you need us."
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Nathan Thompson

June 19, 2026

5  out of  5
rating by Nathan Thompson
"Great customer service and gave me the hook up with a plan 👍🏼"
We responded:
"Thank you for your review! We’re glad you received great customer service and that our team was able to recommend the right plan for you. We truly appreciate your support and look forward to serving you again."
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Rosalinda Galindo

June 10, 2026

5  out of  5
rating by Rosalinda Galindo
"Anessa is amazing! She will always figure it out."
We responded:
"Thank you so much for the kind words! We’re thrilled to hear about your experience with Anessa—she genuinely enjoys helping people and always goes the extra mile to find a solution. We truly appreciate your support—please don’t hesitate to reach out anytime you need help."
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Janae Zuniga

June 8, 2026

5  out of  5
rating by Janae Zuniga
"Ruby was great! She answered all questions, followed up and went above and beyond! Highly recommend."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear Ruby was great—answering all your questions, following up, and going above and beyond. We truly appreciate your recommendation and look forward to serving you again!"
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Gabriela Munoz Ortiz

June 2, 2026

5  out of  5
rating by Gabriela Munoz Ortiz
"Ruby from the Heidi Douma State Farm Insurance Agency was of great help!! She made the process feel easy and even reached out to my former agent out of state for me. Thank you!"
We responded:
"Thank you so much for your wonderful review! We're so glad to hear Ruby was such a help and made everything feel easy for you. We truly appreciate your trust in our office—please don’t hesitate to reach out anytime."
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Rebecca Accardi

June 1, 2026

5  out of  5
rating by Rebecca Accardi
"I had the pleasure of doing business today with Anna! She’s an amazing asset to your company! She went above and beyond with her customer experience today and really made me feel seen and appreciated as a customer of State Farm"
We responded:
"Thank you so much for your kind words! We’re really grateful you took the time to share your experience. I’m so happy to hear that Anna made you feel seen and appreciated—she truly cares about giving great customer service and going above and beyond. We’ll be sure to pass along your feedback to her. Thank you again for choosing State Farm—we appreciate you!"
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Rebecca Lynn

June 1, 2026

5  out of  5
rating by Rebecca Lynn
"Anna and Ruby are the best agents I’ve ever worked with! They went above and beyond for me. I highly recommend them ! Thank you so much ladies!"
We responded:
"Thank you so much for taking the time to leave such an awesome review! We’re thrilled to hear that Anna and Ruby went above and beyond for you and that you’d highly recommend them. We’re so happy you're part of our State Farm family—we’re always here if you need anything."
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Carla

May 29, 2026

5  out of  5
rating by Carla
"State Farm was the most knowledgeable and easy to work with insurance that I talked to. I got the best coverage also for the best price for home and auto. Angelica worked it all out for me and made sure I understood every detail. I highly recommend them!"
We responded:
"We truly appreciate your kind words! It’s great to hear that Angelica was knowledgeable, made the process simple, and took the time to explain everything clearly. We’re also happy you found the right coverage for both home and auto insurance at a great price. Thank you for recommending our office—we’re honored to help!"