State Farm® Insurance Agent Heidi Douma

"Mercedes was very helpful! Excellent customer service!"

"Mercedes was able to assist quickly and was very helpful"

"Although we live in Abilene we prefer this San Angelo office. The staff have always been friendly and very helpful."

"Thank you very helpful."

"All caring individuals."

"Wonderful customer service!"

"I’ve been with Statefarm in Kansas for many years. We are moving to Texas here soon and I was able to get my new policy set up with Taygan over the phone. She was extremely helpful, friendly and had my policy set up quickly. Happy to have found a great agent and office."

"We are extremely happy with Mercedes. She is professional but also down to earth and a joy to talk to and work with for our insurance needs! Everyone in the office is always so friendly and helpful."

"AJ did a great job renewing my policy with changes we discussed. Very easy and uneventful."

"They get back with you promptly when you email, plus they help with any issues be it logging in online to finding new quotes. AJ is very helpful and courteous, and I can see why this office is doing as great as they are with competent staff like AJ."

"It was great to see extended State Farm Family, they greet you as soon as you walk in the door, answer any questions you have, our experience with them for many years has always been exceptional and always welcoming. Thank you all for being there anytime we need you!!"

"Very friendly & nice group of people! They treat you like family!"

"This agency has been exceptional and professional. I would recommend them to anyone."

"I very satisfied with State farm. They have a great customer service staff."

"Great agent to do business with. Friendly and helpful. Thanks Heidi and Anna."

"I’ve been with State Farm over 25 years. Always have good customer service especially with Anna. If I need to make a claim they are prompt and informative"

"Very thankful for my friendly agency for being there for me and family as needed. I went in to get policy information Ana, Mercedes and the whole staff were all there to greet me and willing assist my insurance needs. Much appreciative of Heidi Douma Agency !!"

"Anna was wonderful to deal witb"

"AJ was very very helpful with me and explained everything I needed to know . Very excellent customer care."

"Everyone is so helpful. I know I can call Anna about all my questions and concerns"

"We have several homes and I want y’all to know when ever I have a question about something, they are right on top of it. I am always made to feel like it is not a problem or it takes to much time. We changed from Alstate because they would act unprofessional that is not the case here."

"I Love Heidi State Farm they are always so helpful!!"

"I always have great customer service everytime I have needed to speak with an agent. Mercedes is the usual person assisting me and is always so kind and helpful and quick to resolve everything. My aunt is with State Farm and has amazing contact with her agent as well. Thank you for all y’all do!"

"I was given very good customer service... more than what I expected... thank you"