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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Sheila Perales (Sheila)

May 31, 2023

5  out of  5 rating by Sheila Perales (Sheila)
"Mercedes was very helpful! Excellent customer service!"

Jane-Marie Kopycinski

May 30, 2023

5  out of  5 rating by Jane-Marie Kopycinski
"Mercedes was able to assist quickly and was very helpful"

Nancy Southard

May 22, 2023

5  out of  5 rating by Nancy Southard
"Although we live in Abilene we prefer this San Angelo office. The staff have always been friendly and very helpful."

Matthew Rector

May 12, 2023

5  out of  5 rating by Matthew Rector
"Thank you very helpful."

Melba King

April 25, 2023

5  out of  5 rating by Melba King
"All caring individuals."


April 25, 2023

5  out of  5 rating by Cole
"Wonderful customer service!"

Cassie McKinney

April 18, 2023

5  out of  5 rating by Cassie McKinney
"I’ve been with Statefarm in Kansas for many years. We are moving to Texas here soon and I was able to get my new policy set up with Taygan over the phone. She was extremely helpful, friendly and had my policy set up quickly. Happy to have found a great agent and office."

Nancy Ziegler

April 13, 2023

5  out of  5 rating by Nancy Ziegler
"We are extremely happy with Mercedes. She is professional but also down to earth and a joy to talk to and work with for our insurance needs! Everyone in the office is always so friendly and helpful."

Chuck Watson

March 28, 2023

5  out of  5 rating by Chuck Watson
"AJ did a great job renewing my policy with changes we discussed. Very easy and uneventful."

Vincent Pointe

March 27, 2023

5  out of  5 rating by Vincent Pointe
"They get back with you promptly when you email, plus they help with any issues be it logging in online to finding new quotes. AJ is very helpful and courteous, and I can see why this office is doing as great as they are with competent staff like AJ."

Barbara Jackson

March 27, 2023

5  out of  5 rating by Barbara Jackson
"It was great to see extended State Farm Family, they greet you as soon as you walk in the door, answer any questions you have, our experience with them for many years has always been exceptional and always welcoming. Thank you all for being there anytime we need you!!"

gayla paredez

March 23, 2023

5  out of  5 rating by gayla paredez
"Very friendly & nice group of people! They treat you like family!"


March 22, 2023

5  out of  5 rating by Elizabeth KUYKENDALL
"This agency has been exceptional and professional. I would recommend them to anyone."

vickie smith

March 17, 2023

5  out of  5 rating by vickie smith
"I very satisfied with State farm. They have a great customer service staff."

mike tounget

March 13, 2023

5  out of  5 rating by mike tounget
"Great agent to do business with. Friendly and helpful. Thanks Heidi and Anna."

Barbara Ranallo

February 28, 2023

5  out of  5 rating by Barbara Ranallo
"I’ve been with State Farm over 25 years. Always have good customer service especially with Anna. If I need to make a claim they are prompt and informative"

Melgonz 20

February 28, 2023

5  out of  5 rating by Melgonz 20
"Very thankful for my friendly agency for being there for me and family as needed. I went in to get policy information Ana, Mercedes and the whole staff were all there to greet me and willing assist my insurance needs. Much appreciative of Heidi Douma Agency !!"

shawn pennington

February 23, 2023

5  out of  5 rating by shawn pennington
"Anna was wonderful to deal witb"

Abbey McDaniel

February 23, 2023

5  out of  5 rating by Abbey McDaniel
"Mercedes, the agent who assisted me, and all of Heidi Douma -State Farm Insurance firm is truly the best. Mercedes was amazing with time management and promptness when it came to calling me in regards to my renter’s insurance. She was very knowledgeable and trustworthy. There was not one thing that I did not understand or feel was not correct in my policy. I am very grateful for Mercedes, Heidi and the rest of the team for their amazing job on all insurance coverages I use through them. They make the process completely understandable and timeless. I would recommend their firm to any and all."

Monica Charles

February 14, 2023

5  out of  5 rating by Monica Charles
"AJ was very very helpful with me and explained everything I needed to know . Very excellent customer care."

DeDe Whan

February 13, 2023

5  out of  5 rating by DeDe Whan
"Everyone is so helpful. I know I can call Anna about all my questions and concerns"

Cappy Sanders

February 8, 2023

5  out of  5 rating by Cappy Sanders
"We have several homes and I want y’all to know when ever I have a question about something, they are right on top of it. I am always made to feel like it is not a problem or it takes to much time. We changed from Alstate because they would act unprofessional that is not the case here."

Joni Delaney

February 8, 2023

5  out of  5 rating by Joni Delaney
"I Love Heidi State Farm they are always so helpful!!"


February 2, 2023

5  out of  5 rating by Kerysh
"I always have great customer service everytime I have needed to speak with an agent. Mercedes is the usual person assisting me and is always so kind and helpful and quick to resolve everything. My aunt is with State Farm and has amazing contact with her agent as well. Thank you for all y’all do!"

Araceli Hernandez

January 25, 2023

5  out of  5 rating by Araceli Hernandez
"I was given very good customer service... more than what I expected... thank you"