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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anita Allen

August 12, 2025

5  out of  5
rating by Anita Allen
"This office really cares about your home and vehicles as well as you as a client. We feel valued as their client. They will do their best to find the best rates for you."
We responded:
"Thank you for your thoughtful review! We're so glad to hear that you feel valued and well cared for. Providing personalized service is of utmost importance to us. We sincerely appreciate your loyalty over the years."
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Melanie Sloper-Preston

August 12, 2025

5  out of  5
rating by Melanie Sloper-Preston
"Very pleased with the insurance plan and saved some $"
We responded:
"Thank you for your positive feedback! We're delighted to hear that you're pleased with our services and that we were able to save you some money. If you have any questions or need further assistance, feel free to reach out!"
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Laurie Melton

August 11, 2025

5  out of  5
rating by Laurie Melton
"Extremely helpful, always there when you need them"
We responded:
"Thank you so much! We're so glad to have you back and appreciate your trust. Please don't hesitate to reach out if you need anything at all."
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gary douglas

August 11, 2025

5  out of  5
rating by gary douglas
"I am so glad I came across Anna and this State Farm office. I was kind of anxious because my situation was a little bit complex, but she immediately set me at ease. It was like talking to a family friend in a small town. Doing business with you guys was truly a pleasure thank you, Anna"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna was able to make you feel comfortable and supported throughout the process. It's wonderful to know you felt like you were talking to a family friend—that's exactly the kind of experience we strive to provide. We truly appreciate your trust and look forward to continuing to serve you!"
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Maria Martinez

August 11, 2025

5  out of  5
rating by Maria Martinez
"State farm always been very helpful to me.adding my kids into my policy and then having their own policy, they've always been so helpful and informative. I will recommend state farm to anyone that asked me about my car insurance."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that we've been helpful and informative throughout the process of adding your kids to your policy and setting up their own. Your recommendation means a lot to us, and we're always here to help you and your family with all your insurance needs. We appreciate you!"
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Tori Lyczkowski

August 7, 2025

5  out of  5
rating by Tori Lyczkowski
"Anessa was great to work with!"
We responded:
"Thank you for your wonderful feedback! We're so happy to hear that Anessa was great to work with. We appreciate your support and look forward to working with you again."
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Bing Dayao

August 6, 2025

5  out of  5
rating by Bing Dayao
"I recently updated my address with State Farm for my renter’s insurance, and the process was incredibly smooth. Heidi’s team especially Anna was quick, professional, and very helpful throughout. It was such a relief to have everything updated so efficiently with no hassle at all. Great customer service—highly recommend!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Anna and the team made updating your renter’s insurance address quick and hassle-free. We truly appreciate your recommendation! Please don’t hesitate to reach out if you need any further assistance."
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Ruben Macareno

August 5, 2025

5  out of  5
rating by Ruben Macareno
"Very, friendly, helpful and efficient. Great service!"
We responded:
"Thank you leaving us a review! We’re thrilled to know you had a positive experience with our office; your satisfaction is our top priority! We appreciate you and look forward to continuing to assist you with all your insurance needs."
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Mark Hawkins

August 5, 2025

5  out of  5
rating by Mark Hawkins
"Anna made me feel comfortable and reassured about my options and was very professional in the way she went about explaining things to me. Felt like I've known her for years even though we just met... Excellent job Anna Smith! 👏🏿👍🏿"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Anna made you feel comfortable and reassured while explaining your options. She truly strives to provide a professional and welcoming experience for everyone. We'll be sure to pass along your kind words."
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Won-Jae Lee

July 31, 2025

5  out of  5
rating by Won-Jae Lee
"Anna is my State Farm agenct. She always treats me and my entire family like their own. Her commitment and care go far beyond expectations—she genuinely support us every step of the way. The level of service we’ve received is truly exceptional, and I can’t recommend them highly enough!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna has been able to provide you and your family with such exceptional care and support. Your recommendation means a lot to us, and we're always here to assist you every step of the way. We truly appreciate your trust and loyalty!"
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Alejandro Rodarte

July 15, 2025

5  out of  5
rating by Alejandro Rodarte
"I am never disappointed when I work with the individuals at Heidi Douma State Farm. They’re always very kind and help me when I have questions. If you’re new to car or renters insurance, this is the place to go because they are very helpful and welcoming regardless of what background you have."
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our team at Heidi Douma State Farm has been helpful and welcoming to you. We appreciate your trust and look forward to assisting you with your insurance needs in the future!"
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Haley Sanchez

July 2, 2025

5  out of  5
rating by Haley Sanchez
"Anna is the best! Always so kind and helpful"
We responded:
"Thank you for your kind words! We're proud to have Anna on our team, and we're glad her kindness and helpfulness made a difference for you."
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Serba957

June 29, 2025

1  out of  5
rating by Serba957
"Will drop your cars insurance for no reason of your own but because of manufacturer issues as it's too much of a liability for them. This wasn't cool."
We responded:
"Thank you for taking the time to leave us a review. We understand how disappointing this situation is, and we sincerely wish we could offer a different outcome. Please know that we value you as a customer and are here to support you in any way we can during this transition."
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Ian Hollingsworth

June 26, 2025

5  out of  5
rating by Ian Hollingsworth
"Great staff there, everyone is very helpful, really enjoy dealing with them."
We responded:
"Thank you for taking the time to share your experience! We're so glad to hear that you found our staff to be helpful and enjoyable to work with. We truly value our customers and appreciate your support. If there is anything else we can do to help, please don't hesitate to reach out!"
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christina ramirez

June 19, 2025

5  out of  5
rating by christina ramirez
"Very good customer service and quick responses to emails and texts."
We responded:
"Thank you for your feedback! We're glad to hear that you experienced excellent customer service and prompt responses. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. If you have any further questions or need assistance, feel free to reach out!"
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Charla Robinson

June 2, 2025

5  out of  5
rating by Charla Robinson
"Every time I visit this office they are nice and very knowledgeable about what I need done. They each customer by name so that ensures me that they care."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you have such positive experiences with our team. Personalizing our service and building relationships with our customers is very important to us. We appreciate you and look forward to seeing you again soon!"
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Richard Aguirre

May 12, 2025

5  out of  5
rating by Richard Aguirre
"The personal customer service you get is excellent."
We responded:
"Thank you for your feedback! We're delighted to hear that you found our personal customer service to be excellent. Providing exceptional support is our top priority, and your satisfaction means a lot to us. If there's anything else we can assist you with, please let us know!"
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Joel Anderson

May 9, 2025

5  out of  5
rating by Joel Anderson
"Anessa was extremely helpful. Highly recommend Heidi Douma’s agency and staff."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Anessa was so helpful during your experience. We appreciate your recommendation and look forward to helping you again in the future!"
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Brandon Howard

May 9, 2025

5  out of  5
rating by Brandon Howard
"Great experience! Thank you Anna,"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience. Anna will be especially pleased to know she made a positive impact. We look forward to serving you again soon!"
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Nick Tanner

April 29, 2025

5  out of  5
rating by Nick Tanner
"Anna does a great job"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna has made a positive impact. If there is anything else we can do for your insurance needs, please let us know!"
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mtroberts22

April 29, 2025

5  out of  5
rating by mtroberts22
"I am over the moon thrilled with the service and products offered here. Everyone is pleasant, friendly, efficient and do what they say they will do as well as offer fantastic insurance rates! I have been an Insured driver for over 30 years and have never experienced such wonderful treatment. It is such a breath of fresh air to actually encounter GREAT customer service where you, the customer, don't feel like a burden to the business as so often happens these days. HIGHLY RECOMMEND!"
We responded:
"Thank you so much for your amazing review! We're absolutely delighted to hear that you’re thrilled with our service and products. It truly warms our hearts to know that our efforts have made your experience enjoyable and hassle-free. We truly appreciate you and look forward to serving you for many years to come!"
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Billy Cuellar

April 18, 2025

5  out of  5
rating by Billy Cuellar
"Amazing service! I was able to add renter insurance quick and easy!"
We responded:
"Thank you so much for your positive feedback! We're delighted to hear that we were able to help you with your Renters insurance. Your satisfaction is our top priority, and we’re glad we could assist you efficiently. If you have any more questions or need further assistance, feel free to reach out!"
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Gb Macbook

April 15, 2025

5  out of  5
rating by Gb Macbook
"Anna is excellent. Strongly recommended."
We responded:
"We’re honored by your positive feedback, and thrilled you had such a great experience with Anna! We look forward to continuing to provide you with excellent service! If there is anything else we can do for your insurance needs, please let us know!"
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Trista Cantu

March 24, 2025

5  out of  5
rating by Trista Cantu
"Very kind and friendly! My dad has been with them for years and he stays consistently happy with them and their service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that your dad has had such a positive experience with us over the years. It's wonderful to know that we’ve been able to meet your family's needs. We appreciate your trust in us and look forward to continuing to serve you!"
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Wanda Yoes

March 24, 2025

5  out of  5
rating by Wanda Yoes
"The ladies that work at Heidi d o u m a State farm. They are the greatest just got through talking with Hannah Smith today she is fantastic have not seen her in years and she remembered me when I walked in."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Anna. It's always special when someone remembers you, and we're glad she made your visit memorable. Our team strives to provide exceptional service, and your feedback means a lot to us. We look forward to seeing you again soon!"