
State Farm® Insurance Agent Heidi Douma
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Trista Cantu
March 24, 2025
"Very kind and friendly! My dad has been with them for years and he stays consistently happy with them and their service!"
"Thank you so much for your kind words! We're thrilled to hear that your dad has had such a positive experience with us over the years. It's wonderful to know that we’ve been able to meet your family's needs. We appreciate your trust in us and look forward to continuing to serve you!"
Wanda Yoes
March 24, 2025
"The ladies that work at Heidi d o u m a State farm. They are the greatest just got through talking with Hannah Smith today she is fantastic have not seen her in years and she remembered me when I walked in."
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Anna. It's always special when someone remembers you, and we're glad she made your visit memorable. Our team strives to provide exceptional service, and your feedback means a lot to us. We look forward to seeing you again soon!"
Kimberly Smithers
March 24, 2025
"Anessa was so kind and helpful when speaking to her about moving our insurance to State Farm. She took her time to make sure we got the best deal while making sure we our assets were properly covered. 10 out of 10 recommend!"
"Thank you so much for leaving us a review! We're so happy to be working with you guys again and we’re thrilled to hear that Anessa provided you with such kind and helpful service. We truly appreciate your recommendation and look forward to serving you in the future!"
Susan Meza
March 22, 2025
"Thank you to all the staff at State Farm Insurance, agent Heidi, Doumas in San Angelo, Texas. On Monday, I requested new insurance cards printed for a new car purchase. I was heading out of town for a day trip. My ID cards were already in my inbox; however, I had a issue with my home printer. I called their office and picked up my cards. They had me on the road in no time. Regardless of what day of the week you call their office, Heidi and her staff are always professional and on the ball. They always make time to check-in to see how all of our coverages are meeting our needs. The entire team keeps us well informed of coverage and savings. It's always a great experience working with Heidi and her staff. Thank y'all!!😃"
"Thank you so much for your fantastic review! We’re delighted to hear that we were able to assist you so promptly and efficiently. It's wonderful to know that you felt well taken care of and that our staff consistently provides you with the professional service you deserve. We appreciate your kind words and are always here to ensure your insurance needs are met. Thank you for being part of our State Farm family. We look forward to helping you again in the future!"
Selina Rosas
March 14, 2025
"They are really amazing thank you all for what yall do!"
"Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a great experience. Our team is dedicated to providing the best service possible, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
Sarah Manley
March 10, 2025
"Absolutely wonderful experience! Makayla was super friendly and made the transition seamless. Switching to State Farm from Allstate saved us over 380 every month."
"Thank you so much for your amazing review! We're so happy to hear that you had a wonderful experience with Makayla and that the transition to State Farm was seamless for you. We're thrilled to welcome you to the State Farm family!"
Viper Strike
March 8, 2025
"I was looking to purchase multi car and home insurance and decided to stop in the office to see what State Farm would offer.. boy my wife and I were a little apprehensive then we heard a voice greet us.. the voice of Makayla!! Makayla did her magic and got us where we needed to be. So very knowledgeable and professional person that was a breath of fresh air. We walked out of the office with the policy we wanted in total satisfaction with a smile. Thank you Makayla you're the best!!"
"Thank you so much for taking the time to share your wonderful experience with Makayla at our office! We’re thrilled to hear that she was able to assist you and your wife in finding the perfect insurance policies. Your kind words will surely brighten her day and motivate our entire team to continue providing exceptional service. We’re grateful for the opportunity to serve you and look forward to helping you in the future. Thank you for choosing Heidi Douma State Farm!"
Lisa Hilliard
March 1, 2025
"Wonderful, smooth experience. Extremely satisfied. Communication was great and getting my policy started was seamless ~ so thankful I switched. Outstanding customer service! Annessa was very helpful for my son and me. Confident and professional!"
"Thank you so much for your wonderful review! We're thrilled to hear that you had a smooth experience, and that Annessa was able to assist you and your son effectively. Your satisfaction is our top priority, and we truly appreciate your feedback about our communication and customer service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Welcome aboard and thank you for choosing our office!"
Angela Lee Baliko
February 28, 2025
"Anessa helped me set up insurance over the phone. Was very informative and patient as I had a lot of questions. Glad I called her to help me with my car"
"Thank you for sharing your experience! We're thrilled to hear that Anessa provided you with such informative and patient assistance while setting up your insurance. It's great to know that she was able to address all of your questions and help you with your car insurance needs. We appreciate your positive feedback and hope to assist you again in the future!"
Tanner Bailey
February 24, 2025
"Outstanding people and outstanding service here! Got me what I needed quickly when I was in a time crunch."
"Thank you for your fantastic review! We're so glad to hear that our team was able to assist you quickly and meet your needs during a time crunch. Your satisfaction is our top priority, and we appreciate you!"
Shane Campbell
February 24, 2025
"Great customer service. They were very flexible with their time to help with my hectic schedule. Good people, great service!"
"Thank you so much for your kind words! We're thrilled to hear that our team was able to accommodate your schedule and provide you with great service. We look forward to serving you again!"
David Cantu
February 21, 2025
"I came back home to State Farm mostly because I like having a HUMAN to deal with when talking about my insurance. But also I like that Heidi and her staff are so personable. They make me feel that they care about me and my business. Heidi even calls me on my birthday. The prices are comparable to other companies I’ve checked several. Since I was a customer for about 10 years last year I switched for what I thought would be a better price. I was wrong. So now I’m back and happy."
"Welcome back! Thank you so much for taking the time to share your experience. We pride ourselves on providing personal service and building lasting relationships with our policyholders, and it’s wonderful to know that you feel cared for and valued. We're thrilled you chose to come home and we thank you for your loyalty. We look forward to working together for many more years."
Mark Hubenka
February 6, 2025
"Today's new policy experience was highest available star rating with five. I have had State Farm in the past several times."
"Thank you for taking the time to leave us a review! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Mando Hernandez
January 24, 2025
"Heidi and all her staff are awesome and very knowledgeable about all my insurance needs. Highly recommend"
"Thank you so much for leaving us a review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Martha smith
January 24, 2025
"They are amazing treat like family"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Dij Garcia
January 17, 2025
"Mr. Anthony James Wallace was very patient with me. I was really impressed with the level of service I received from him. He was very responsive as well."
"Thank you for your 5-star review! We're so happy to hear that AJ provided you with outstanding service. We look forward to helping you with all your insurance needs."
Wojciech Zakrzewski
December 29, 2024
"Added another person and vehicle to my policy and it was very quick. AJ was very thorough and was able to answer all the questions I had!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Diedra Breeden
December 20, 2024
"I needed insurance fast and Anessa took care of me. Explained everything where I could understand it and was very helpful and sweet. Couldn't have asked for a better experience. She got me what I needed and at price I could afford. Working with her was awesome. If you need insurance go see Anessa!"
"Thank you for reviewing our State Farm office and for leaving the amazing comments about Anessa! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority. We look forward to continuing to support your insurance needs."
Stephen Sladaritz
December 17, 2024
"I had an unfortunate meeting with a deer on my way home. She ran into my front end drivers side without looking both waysWell, it was a lesson hard learned but fortunately she did not get to be road kill. I reported the incident to State Farm, and A. J. took it from there He was very helpful and instrumental in making sure that all of the i’s were dotted and all of the T’s crossed. I couldn’t have been anywhere near as efficient as he was/is. Kudos to the friendly staff at State Farm. Ya’ll are the best! Steve Sladaritz"
"Thank you so much for taking the time to share your experience! We're so sorry to hear about your encounter with the deer, but we're glad to know that both you and the deer are okay. It’s great to hear that A.J. was able to assist you and make the process easier during such a stressful time. Our team strives to provide the best service possible, and your kind words mean a lot to us. We appreciate you. If you need anything else, don’t hesitate to reach out. We love your fun emails!"
Glaysha Sevilla
December 14, 2024
"Great services. Go check it out."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kat Fagan
December 5, 2024
"I have been using Heidi Douma state farm for years! Anna has always been amazing with helping me with my car insurance and recently my life insurance. Best insurance agent ever!"
"Thank you so much for your kind words! We truly appreciate your loyalty over the years and are thrilled to hear that Anna has consistently provided you with outstanding service for both your car and life insurance needs. If you ever need anything in the future, please don't hesitate to reach out. We're here to help!"
Marietjie Q
December 4, 2024
"This State Farm office is very efficient and understood my insuranse needs and did a comprehensive quote, which was affordable. Heidi and James are super kind!!"
"Thank you for taking the time to share your positive experience! We’re delighted to hear that you found our office efficient and that we were able to meet your insurance needs with a comprehensive and affordable quote. We look forward to helping you with all your insurance needs for years to come."
Denice Mowrey
November 27, 2024
"Anna has been going above and beyond for my family for years! I very highly recommend!!! ⭐️⭐️⭐️⭐️⭐️"
"Thank you so much for your kind words! We’re thrilled to hear that Anna has been such a valuable support for your family over the years. Your recommendation means a lot to us, and we’re grateful for your trust. If there’s anything more we can do for you, please don’t hesitate to reach out!"
Chris
November 25, 2024
"I've been using this office for about 5 years. Always quick to respond to my phone calls. Super helpful in getting cars insurance switched around. Great staff (AJ and Anessa today)."
"Thank you so much for taking the time to leave us a review! It's our pleasure to help, and we're glad to hear we were able to do it timely and efficiently. Thank you for choosing our office. We appreciate your loyalty!"
Staci Chatham
November 21, 2024
"Very helpful and knowledgeable. AJ was able to save me more than $50 per month on auto insurance."
"Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and knowledgeable. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your support!"