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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carissa Bailey

May 14, 2026

5  out of  5
rating by Carissa Bailey
"Wonderful people! Anessa helped me. She was very patient and kind. Professional and still sweet! The price was better than I found anywhere else with similar coverages. Overall 10 out 10 would recommend! I will be brining my other vehicles and home to Douma State Farm!"
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Luis Garcia

May 1, 2026

5  out of  5
rating by Luis Garcia
"I enjoyed speaking to your employees they were very curtious and very helping explaining everything to me about the ins.I've known Mr Villarreal for a long time My wife Janie worked with his wife & Mike Persona Janie's son use to work with them also."
We responded:
"Thank you so much for leaving us a review! We're so glad you had a good experience, and we were able to help. If there is anything else we can do, please don't hesitate to reach out."
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James Cleveland

April 25, 2026

5  out of  5
rating by James Cleveland
"Very professional and helpful. Went the extra mile to make sure I understood my policy coverage and to get me the coverage I needed. Made me feel like I wasn't just a number."
We responded:
"Thank you so much! We're so glad we could help clarify your policy coverage and find the right protection for you. Making sure you feel valued and understood is very important to us. If you ever have any more questions or need assistance, please don't hesitate to reach out!"
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kathy hatfield

April 24, 2026

5  out of  5
rating by kathy hatfield
"Ruby was such a joy to talk with, she gave me the quote for my auto insurance and made a drastic change in premiums I was currently paying! She was very friendly and I think she represented State Farm as one of the best costumer representatives in their firm!"
We responded:
"Thank you for your positive feedback! We’re delighted to hear that Ruby provided you with excellent service and was able to help reduce your auto insurance premiums. She takes great pride in representing State Farm and ensuring our customers receive the best possible experience. We appreciate your kind words and look forward to assisting you in the future."
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Rafael Alfonso Loya perea

April 23, 2026

5  out of  5
rating by Rafael Alfonso Loya perea
"gracias a Angelica por su excelente servicio me ayudó mucho en el presupuesto para mi seguro de vida me encantó su trato hace un excelente trabajo gracias"
We responded:
"¡Muchísimas gracias por sus amables palabras! Nos alegra enormemente saber que Angelica le brindó un servicio excelente y pudo asistirlo de manera eficaz con su cotización de seguro de vida. Nos aseguraremos de hacerle llegar sus elogios. Si necesita cualquier otra asistencia, ¡por favor no dude en contactarnos!"
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Kendra Martinez

April 20, 2026

5  out of  5
rating by Kendra Martinez
"Ruby was so helpful while getting an auto quote! Very compassionate with my situation. Literal life saver 💖"
We responded:
"Thank you for your heartfelt feedback! We're glad to hear that Ruby was able to assist you with compassion and support during your auto quote process. Your kind words mean a lot to us, and we're honored to be here for you whenever you need us."
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Emma Jean Lawdermilk

April 20, 2026

5  out of  5
rating by Emma Jean Lawdermilk
"The team at State Farm is great! Anna is very knowledgeable and very thorough about providing information for my insurance needs"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna and the team provided you with knowledgeable and thorough service. We appreciate your trust in us for your insurance needs and look forward to continuing to assist you!"
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Richard Guerrero

April 20, 2026

5  out of  5
rating by Richard Guerrero
"I call Heidi Douma State Farm Insurance and Anessa answer the phone she was very professional courteous and diligent and answer my question. Thanks Sincerely Mr.Guerrero"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Anessa provided you with professional, courteous, and diligent service. We appreciate you and look forward to assisting you again in the future."
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Andrew R.

April 17, 2026

5  out of  5
rating by Andrew R.
"angelica is amazing! a professional truly through and through. so glad to be doing business with state farm thanks to her!"
We responded:
"Thank you for your wonderful feedback! We're so happy to hear that Angelica provided you with such professional and thorough service. It’s our pleasure to have you as a valued customer, and we look forward to serving you for years to come!"
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Monica Charles

April 16, 2026

5  out of  5
rating by Monica Charles
"I had an accident and needed some advice and consultation with insurance agent. Greeted to a warm and friendly atmosphere provided by Ms Ruby. I consulted with Anna Smith. She was very helpful and knowledgeable as to what steps I needed to take with my claim. Walked me through on a few. I am glad I chose Heidi Douma State Farm Agency. They are very helpful and friendly."
We responded:
"Thank you so much for taking the time to share your experience with us. We're so glad that Ruby and Anna were able to provide the support and guidance you needed during such a difficult time. We know accidents can be stressful, and it means a lot to hear that our team made the process easier for you. We truly appreciate you choosing Heidi Douma State Farm and are always here if you need anything at all."
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Lisa Harness

April 14, 2026

5  out of  5
rating by Lisa Harness
"The staff was friendly and informative. They handled everything perfectly"
We responded:
"Thank you for your kind words! We're so glad we were able to help you and get everything taken care of. We appreciate your feedback and look forward to serving you again!"
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Mikaela Vasquez

April 3, 2026

5  out of  5
rating by Mikaela Vasquez
"Great customer service!! Made me feel welcome and understood."
We responded:
"Thank you so much for your amazing review. We are thrilled to know you had such a positive experience with our office. We appreciate your support and look forward to assisting you again in the future."
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ronda kincheloe

April 2, 2026

5  out of  5
rating by ronda kincheloe
"I appreciate how friendly everyone especially Anna in helping me with my claim. I would highly recommend. They always go above and beyond in helping me with any of my needs Love those ladies ❤️"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Anna and the team were able to provide you with friendly and dedicated support throughout your claim process. It’s our pleasure to go above and beyond for our clients, and we truly appreciate your trust and feedback. We look forward to assisting you with any future needs!"
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Cali Laurenzana

March 26, 2026

5  out of  5
rating by Cali Laurenzana
"Coverage is awesome!! Anna and Heidi are both great to work with!! Super friendly!!!"
We responded:
"Thank you so much Cali! We absolutely love working with you and appreciate your loyalty all these years. If you need anything else, we're always here to help!"
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Angela Fuentes

March 26, 2026

5  out of  5
rating by Angela Fuentes
"Great customer service! Everyone in the office is so helpful with your I Insurance needs."
We responded:
"Thank you so much for your thoughtful review! It means a lot to hear that everyone in our office has been helpful with your insurance needs. We're grateful for your trust and are always here to support you whenever you need us!"
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Donald Peterson

March 23, 2026

5  out of  5
rating by Donald Peterson
"Great and fast process to acquire vehicle insurance."
We responded:
"Thank you for your positive feedback! We're glad to hear that you were pleased with our process to acquire auto insurance. If you need any further assistance, please feel free to reach out."
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David Smith

March 10, 2026

5  out of  5
rating by David Smith
"Anessa is very attentive and knowledgeable. These attributes are only exceeded by her courtesy and respect."
We responded:
"Thank you so much for your wonderful review. We’re proud to have Anessa on our team and glad to hear that her attentiveness, knowledge, and exceptional courtesy made such a positive impact. We truly appreciate your feedback and will be sure to share it with her!"
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Michael McCormick

March 6, 2026

5  out of  5
rating by Michael McCormick
"Anne was courteous, accommodating and prompt as usual . I gave her a project on short notice and she handled it professionally ."
We responded:
"Thank you so much for your kind words! We're glad she was able to assist you promptly and professionally. We appreciate you and look forward to supporting you again in the future."
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James Mckinzie

February 19, 2026

5  out of  5
rating by James Mckinzie
"Anna always goes the extra mile in servicing our policies. She treats everyone like family. Best we have ever had."
We responded:
"Thank you so much for your wonderful words! It truly means a lot to hear that Anna’s dedication and care make such a difference. She always strives to treat everyone like family and knowing that it shows means the world to her and to all of us. We’re so grateful to have you with us and look forward to continuing to serve you!"
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Byron Snead

February 10, 2026

5  out of  5
rating by Byron Snead
"These ladies are great.....I've had a final expense policy for 3 years or so and during this time they have been friendly and knowledgeable on any questions I had,plus really welcoming as a staff.O recently had a situation where I had to pull funds from my policy and they were very caring and explained how it works....great place to do business, highly recommend."
We responded:
"Thank you so much Byron! It means a lot to us that you felt cared for and well-informed. We truly appreciate you and we're grateful to have you as part of our State Farm family."
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Josue Faz

January 31, 2026

5  out of  5
rating by Josue Faz
"I was driving through a rough service part on the way back to San Angelo, call kept failing. Makayla waited for me to get within service and stayed after hours to help me get my life insurance police set. Recommended it to my wife and will recommend to others as well."
We responded:
"Thank you so much for sharing your experience! We're really glad Makayla was able to be there for you and get your policy started. Your recommendation means a lot to us, and we're honored to help both you and your wife with your life insurance needs. If you ever need anything else, please don’t hesitate to reach out—we’re here to help!"
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Christie Ramirez

January 30, 2026

5  out of  5
rating by Christie Ramirez
"I wanted to share my experience with this insurance agent. I was called and just asked if they could give me a quote and I agreed couldn’t hurt. I was up for a renewal and was not very pleased or feeling valued as a long time client with my insurance company I was with. For a couple of years payments kept going up instead of down and no tickets, no claims, older client you expect better coverage and payment not with them. When she gave me my quote I could t believe way more coverage and paying less than what I was currently paying with my old insurance company. I was in disbelief. Not only did they take care of me and explained everything in detail they made me feel valued and took the time not just wanted my money. I was very pleased by their business and highly recommend looking into this location insurance agent. You will not regret it! They have you covered and great coverage for all your needs."
We responded:
"Thank you so much for sharing your story! We’re really happy to hear that we could provide you with better coverage at a lower price and, most importantly, make you feel truly valued. It means a lot to us that you noticed the care and time we put into explaining everything and making sure you felt comfortable. Your recommendation means the world to us, and we’re here anytime you need us. Thanks again for trusting us with your insurance needs!"
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Chad Hall

January 28, 2026

5  out of  5
rating by Chad Hall
"Very quick to respond, very educated on her quote and friendly service."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you found our response quick, our quotes informative, and our service friendly. We truly appreciate your feedback and look forward to assisting you again!"
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Kathy Rector

January 28, 2026

5  out of  5
rating by Kathy Rector
"The ladies at this office are so friendly and helpful! They even helped me set up a safe driver discount when I asked them to get rewarded for my safe driving. Every penny counts! I'm so glad I found them when I first bought my West TX home!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that our team was friendly and helpful, and that we could assist you in setting up your Drive Safe and Save discount. We agree—every penny counts! It’s our pleasure to support you, and we’re grateful you found us when you purchased your home. Please don’t hesitate to reach out if you need anything else!"
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Nancy Benetich

January 20, 2026

5  out of  5
rating by Nancy Benetich
"We have had life insurance with State Farm for a long time. We needed to lower our auto and homeowners policy rates and called and spoke to Anna. I can't tell you how nice it was to be able to talk to a person at their office without having to go through an answering service. Anna is the best she got our rates down and explained things to me in a way I understood. We feel very comfortable using them for all of our insurance needs."
We responded:
"Thank you so much for your kind review! We're so glad you had a great experience with Anna and that we were able to help you with your home and autos. We look forward to serving you guys for many more years! "