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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Byron Snead

February 10, 2026

5  out of  5
rating by Byron Snead
"These ladies are great.....I've had a final expense policy for 3 years or so and during this time they have been friendly and knowledgeable on any questions I had,plus really welcoming as a staff.O recently had a situation where I had to pull funds from my policy and they were very caring and explained how it works....great place to do business, highly recommend."
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Josue Faz

January 31, 2026

5  out of  5
rating by Josue Faz
"I was driving through a rough service part on the way back to San Angelo, call kept failing. Makayla waited for me to get within service and stayed after hours to help me get my life insurance police set. Recommended it to my wife and will recommend to others as well."
We responded:
"Thank you so much for sharing your experience! We're really glad Makayla was able to be there for you and get your policy started. Your recommendation means a lot to us, and we're honored to help both you and your wife with your life insurance needs. If you ever need anything else, please don’t hesitate to reach out—we’re here to help!"
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Christie Ramirez

January 30, 2026

5  out of  5
rating by Christie Ramirez
"I wanted to share my experience with this insurance agent. I was called and just asked if they could give me a quote and I agreed couldn’t hurt. I was up for a renewal and was not very pleased or feeling valued as a long time client with my insurance company I was with. For a couple of years payments kept going up instead of down and no tickets, no claims, older client you expect better coverage and payment not with them. When she gave me my quote I could t believe way more coverage and paying less than what I was currently paying with my old insurance company. I was in disbelief. Not only did they take care of me and explained everything in detail they made me feel valued and took the time not just wanted my money. I was very pleased by their business and highly recommend looking into this location insurance agent. You will not regret it! They have you covered and great coverage for all your needs."
We responded:
"Thank you so much for sharing your story! We’re really happy to hear that we could provide you with better coverage at a lower price and, most importantly, make you feel truly valued. It means a lot to us that you noticed the care and time we put into explaining everything and making sure you felt comfortable. Your recommendation means the world to us, and we’re here anytime you need us. Thanks again for trusting us with your insurance needs!"
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Chad Hall

January 28, 2026

5  out of  5
rating by Chad Hall
"Very quick to respond, very educated on her quote and friendly service."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you found our response quick, our quotes informative, and our service friendly. We truly appreciate your feedback and look forward to assisting you again!"
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Kathy Rector

January 28, 2026

5  out of  5
rating by Kathy Rector
"The ladies at this office are so friendly and helpful! They even helped me set up a safe driver discount when I asked them to get rewarded for my safe driving. Every penny counts! I'm so glad I found them when I first bought my West TX home!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that our team was friendly and helpful, and that we could assist you in setting up your Drive Safe and Save discount. We agree—every penny counts! It’s our pleasure to support you, and we’re grateful you found us when you purchased your home. Please don’t hesitate to reach out if you need anything else!"
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Nancy Benetich

January 20, 2026

5  out of  5
rating by Nancy Benetich
"We have had life insurance with State Farm for a long time. We needed to lower our auto and homeowners policy rates and called and spoke to Anna. I can't tell you how nice it was to be able to talk to a person at their office without having to go through an answering service. Anna is the best she got our rates down and explained things to me in a way I understood. We feel very comfortable using them for all of our insurance needs."
We responded:
"Thank you so much for your kind review! We're so glad you had a great experience with Anna and that we were able to help you with your home and autos. We look forward to serving you guys for many more years! "
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Daniel Pinkelman

January 9, 2026

5  out of  5
rating by Daniel Pinkelman
"The employees treat you like family once you walk through the door."
We responded:
"Thank you so much! We're happy to hear you felt right at home with us. Creating a welcoming and friendly atmosphere is very important to us, and we look forward to seeing you again soon!"
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Griff McClellan

December 30, 2025

5  out of  5
rating by Griff McClellan
"Heidi Douma State Farm has always served me well! Anna took the time to help in person and get to know me! The team is very knowledgeable and supportive, and I feel highly valued as a customer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna and our team have provided you with such personalized and supportive service. It’s our goal to make every customer feel valued and cared for. We truly appreciate your trust and look forward to continuing to serve you!"
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Daniel Gonzalez

December 30, 2025

5  out of  5
rating by Daniel Gonzalez
"Amazing service very intelligent individuals glad I am a part of this great Team Thank You"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our team. Providing excellent service and support is our top priority, and we’re glad to have you as part of our State Farm family. If you ever need anything, don’t hesitate to reach out!"
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Xiomara Wagner

December 18, 2025

5  out of  5
rating by Xiomara Wagner
"Kara, was quick to respond answered all my questions. Love dealing with the staff. Hiedi Douma State Farm is the place to go for all insurance needs."
We responded:
"Thank you Xio! We love you and we're so glad you are part of our family!"
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sylvia saldivar

November 25, 2025

5  out of  5
rating by sylvia saldivar
"I had called around and Mrs Brittney was so awesome. I'm old school . The Baby Boomers and all I was taught in high school was typing. We had no phones or computer teaching . Mrs Britney helped me out so much. I just wanted to thank her because even when I couldn't get it in head how all this new technology works. She found a way to help me so that I understood. I totally love that. Thank you Brittney ♥️🤗 She explained it all. Now that being said do I remember everything she said. It's ok it's not her fault. She did send me emails so I could go back and reread. And offered me other life insurance as well. She is amazing. She's a keeper. Love Sylvia Saldivar Y'all have a wonderful Thanksgiving 🦃 week. Blessings."
We responded:
"Thank you so much for your heartfelt review! We’re thrilled to hear that Brittany was able to assist you and make the process easier to understand. It’s wonderful to know she took the time to explain everything patiently and provided helpful emails for you to revisit at your own pace. Brittany truly cares about each person she helps, and your kind words mean a lot to her and our entire team. Also, thank you for recognizing her dedication to offer you additional life insurance options that fit your needs - she really is a keeper! We wish you a joyful and blessed Thanksgiving week as well. If you ever need anything else, please don’t hesitate to reach out."
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Mark

November 24, 2025

4  out of  5
rating by Mark
"​"I am pleased to report that working with Ms. Anessa has been an exceptional and rewarding experience. I highly recommend State Farm as a reliable and established insurance provider. The staff consistently demonstrated outstanding professionalism and patience, and they maintained complete transparency regarding all policy information. This level of service is commendable.""
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Anessa and our team has been exceptional and rewarding. Providing professional, patient, and transparent service is our top priority, and your kind words truly affirm our efforts. We appreciate your high recommendation of State Farm and look forward to continuing to serve you with the same level of dedication."
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Richard Guerrero

November 10, 2025

5  out of  5
rating by Richard Guerrero
"I call Heidi Douma State Farm Insurance and Anessa answer the phone she was very professional courteous and diligent and answer my question. Thanks Sincerely Mr.Guerrero"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Anessa provided you with professional, courteous, and diligent service. We appreciate you and look forward to assisting you again in the future."
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Crystal T K Fanner

November 5, 2025

5  out of  5
rating by Crystal T K Fanner
"I love my State Farm office! They are always friendly, super helpful and just over the best!"
We responded:
"Thank you so much! It was so great seeing you the other day. We love helping you and appreciate your loyalty! "
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Carlos ._.

October 24, 2025

5  out of  5
rating by Carlos ._.
"Effective, Succinct, eager to serve. Huge props to Makayla (?) for helping my experience be smooth and timely."
We responded:
"Thank you for your positive feedback! We're thrilled to hear that Makayla provided effective and timely assistance to make your experience smooth. We'll be sure to pass along your huge props to her! If there is anything else we can do to help, please let us know."
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Jessica Perry

October 10, 2025

5  out of  5
rating by Jessica Perry
"Makayla at State Farm was very helpful and patient! She followed up in a timely manner, but not too much where I felt rushed or pressured to make a decision. She found a great rate for my husband and I on our auto insurance, and changed it when I asked her too. Highly recommend!"
We responded:
"We truly appreciate your positive feedback! It’s wonderful to know that Makayla was able to assist you with patience and professionalism while securing a great auto insurance rate. Your recommendation means a lot to us. If you ever need anything else, please don’t hesitate to reach out!"
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Shannon Alonso

October 6, 2025

5  out of  5
rating by Shannon Alonso
"Always a great experience in the office. Ana is always helping me out and making sure I get the best discounts 😊"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna consistently provides you with excellent service and helps you secure the best options to meet your needs. We look forward to continuing to make your visits a great experience!"
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Brenndon McGill

October 4, 2025

5  out of  5
rating by Brenndon McGill
"Makayla was super helpful, professional, and went above and beyond. She was able to get me insured at an awesome rate when a lot of others wouldn’t insure my car due to its age, or they wanted a high premium. I was impressed at the awesome customer service, and wanted to leave a good review. I really recommend them."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Makayla went above and beyond to find you the right coverage at a great rate. Providing exceptional customer service is our top priority, and your recommendation means a lot to us. We appreciate you taking the time to share your experience!"
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West Texas Mike

August 16, 2025

5  out of  5
rating by West Texas Mike
"Ana at State Farm is absolutely awesome! She goes above and beyond to truly help with your needs, not just with auto, home, and life insurance, but with anything she can do to make the process easier. She’s personable, friendly, and genuinely takes the time to get to know you without ever overstepping. I had a great experience working with her and really appreciated the way she cared about finding the best options for me. I highly recommend Ana if you’re looking for someone who will treat you like more than just another customer!"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Anna provided exceptional service and went above and beyond to meet your needs. It’s wonderful to know she made the process easier and took the time to get to know you personally. We truly appreciate your recommendation and are proud to have Anna as part of our team. Please don’t hesitate to reach out if you need anything else—we’re always here to help!"
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Anita Allen

August 12, 2025

5  out of  5
rating by Anita Allen
"This office really cares about your home and vehicles as well as you as a client. We feel valued as their client. They will do their best to find the best rates for you."
We responded:
"Thank you for your thoughtful review! We're so glad to hear that you feel valued and well cared for. Providing personalized service is of utmost importance to us. We sincerely appreciate your loyalty over the years."
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Melanie Sloper-Preston

August 12, 2025

5  out of  5
rating by Melanie Sloper-Preston
"Very pleased with the insurance plan and saved some $"
We responded:
"Thank you for your positive feedback! We're delighted to hear that you're pleased with our services and that we were able to save you some money. If you have any questions or need further assistance, feel free to reach out!"
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Laurie Melton

August 11, 2025

5  out of  5
rating by Laurie Melton
"Extremely helpful, always there when you need them"
We responded:
"Thank you so much! We're so glad to have you back and appreciate your trust. Please don't hesitate to reach out if you need anything at all."
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gary douglas

August 11, 2025

5  out of  5
rating by gary douglas
"I am so glad I came across Anna and this State Farm office. I was kind of anxious because my situation was a little bit complex, but she immediately set me at ease. It was like talking to a family friend in a small town. Doing business with you guys was truly a pleasure thank you, Anna"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna was able to make you feel comfortable and supported throughout the process. It's wonderful to know you felt like you were talking to a family friend—that's exactly the kind of experience we strive to provide. We truly appreciate your trust and look forward to continuing to serve you!"
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Maria Martinez

August 11, 2025

5  out of  5
rating by Maria Martinez
"State farm always been very helpful to me.adding my kids into my policy and then having their own policy, they've always been so helpful and informative. I will recommend state farm to anyone that asked me about my car insurance."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that we've been helpful and informative throughout the process of adding your kids to your policy and setting up their own. Your recommendation means a lot to us, and we're always here to help you and your family with all your insurance needs. We appreciate you!"
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Tori Lyczkowski

August 7, 2025

5  out of  5
rating by Tori Lyczkowski
"Anessa was great to work with!"
We responded:
"Thank you for your wonderful feedback! We're so happy to hear that Anessa was great to work with. We appreciate your support and look forward to working with you again."